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PRIVACY POLICY

Harrison & Clough Ltd. is committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.


1.  The information we collect and how we use it - When you place an order, or use any online form on our website we need to know your name and other information such as your postal address, email address and your telephone number.  By submitting this information you consent to the use of the information in accordance with this Privacy Policy as amended from time to time.

We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

 

We and our group companies may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send e-mail entitled 'NO MAIL' to info@harclo.com We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send e-mail entitled 'NO RELATED INFORMATION' to info@harclo.com

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send e-mail entitled  'NO INFORMATION DISCLOSURE' to info@harclo.com 

 

If, at any time, you wish to have your information removed from our active databases, please send an e-mail entitled 'REMOVE FROM DATABASE' to info@harclo.com We will take steps to ensure that the information is deleted as soon as reasonably practicable.

 

2.  Sales of Business - In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide.  We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three months notice of any proposed changes.

 

3.  Updating your Details - If any of the information that you have provided to Harrison & Clough Ltd changes, for example if you change your email address, name or payment details or if you wish to cancel registration, please let us know the correct details by sending an email entitled 'CHANGE OF DETAILS' to info@harclo.com  or by sending a letter to Customer Services, Harrison & Clough Ltd, P.O. Box 9, Harclo Road, Aireworth Road, Keighley, West Yorkshire. BD21 4EG.

 

4.  Changes - If we our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the web site so that you can at any time check our current policy.  If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes.

How to contact Harrison & Clough Ltd - We welcome your views about our website and our Privacy Policy.  If you would like to contact us with any queries or comments please contact us via the feedback section of this website.

Harrison & Clough ltd - Environmental Policy

 

Mission Statement

Harrison & Clough Ltd is committed to operating in a responsible and environmentally sound manner. We recognize that our operations have environmental impacts and we strive to find effective ways of reducing any adverse impacts. Throughout our operations we will regard compliance with the law as a minimum standard to be achieved

Policy Aims

To comply with all relevant regulatory requirements.

Aim to continually improve our environmental performance.

Incorporate environmental factors into business decisions.

Aim to reduce the environmental impact of activities, products and services.

Increase staff awareness and promote good environmental performance.

Publish environmental policy and other environmental information.

 

Responsibility

This environmental policy applies to all of our operations including management, office services, delivery and procurement; all employees have a responsibility in their area to ensure that the aims and objectives of the policy are met.

 

Objectives

During 2010/11, we aim to:

Reduce our energy (electricity) consumption and therefore our ‘carbon footprint’ by 125 tons of CO2 – via the installation of energy efficient lighting.

Reduce Packaging as a percentage of volume despatched.

Inform all customers and suppliers of our commitment to reducing our environmental impact.

 

Waste and recycling
Harrison & Clough practices the principles of the 3Rs: -

Reduce

Re-use

Recycle

 

We will only use licensed and approved organisations to dispose of waste. We are members of the Valpak compliance scheme for WEEE (Waste Electrical and Electronic Equipment).

Overall we attempt to reduce the amount of waste going to landfill.


We aim to reduce the amount of general (landfill) waste produced by improving the current recycling volumes of: -

Paper

Wood

Metal

Plastic

 

 

Packaging and Paper

Harrison & Clough Ltd aims to reduce the amount of waste packaging being generated. We have worked with our key suppliers to reduce the amount of packaging used without affecting the integrity of the product. Where possible packaging is either reused in-house or recycled through a recognised contractor, which in turn should reduce our obligations under the Producer Responsibility Obligations (Packaging Waste) Regulations 2007.

We are members of the Valpak compliance scheme and:

Promote a packaging return scheme – to reduce customer waste commitments.

Aim to reduce the use of paper throughout the operation.
We reuse and recycle all paper where possible.


Energy
We will seek to reduce the amount of energy used as much as possible by reducing consumption, which in turn reduces costs and therefore our ‘carbon footprint’. Harrison & Clough attempts to reduce the consumption of fuel in the following ways:

Diesel
Vehicles are fitted with tracking devices to ensure that drivers do not drive at excessive speeds and planned routes are adhered to.
Gas
Head office sites are controlled by Building Management Systems to ensure that fuel consumption is kept to a minimum. Buildings are maintained in good order and speed doors installed to minimise heat escape.
Electricity
Appliances and lighting are only switched on when required, and motion detectors have been installed in the warehouse areas to reduce consumption further.

Energy costs are tracked monthly. In addition, we use organisations such as the Carbon Trust and energy consultants to provide advice on energy reduction. We will seek to buy more environmentally friendly and efficient products and investigate alternative and sustainable energy sources.

 

 

Transport
Our vehicle purchasing policy will be based ‘in part’ on fuel efficiency.
Drivers will be trained on fuel efficient driving – to improve mpl and reduce emissions.
We aim to reduce the need to travel, and promote the use of travel alternatives such as e-mail or video/phone conferencing.
Work with customers and suppliers to reduce the number of deliveries – can consignments be consolidated?
We will encourage staff to reduce car usage and make efforts to accommodate the needs of those using public transport or bicycles.

 

Monitoring and auditing

Progress against these objectives will be reviewed on a yearly basis.

Energy consumption

Fuel usage – MPL rates

Packaging purchases

Waste  - landfill

Recycled materials

 

Harrison and Clough Ltd WEEE Take Back Policy

To comply with the EU WEEE Directive, the UK government has implemented the Waste Electrical and Electronic Equipment Regulations 2006 (Statutory Instrument 2006 No. 3289). Harrison and Clough Ltd is providing a product take back process to cover, treatment, recovery and disposal of all electrical and electronic equipment sold to our customers in the UK. Harrison and Clough Ltd will also provide a take back process for ‘like for like’ electrical and electronic equipment as part of any new sale. ('Like for Like' is defined as any brand of equipment being replaced by new Harrison and Clough equipment providing the same basic function).

 




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