Harrison & Clough Ltd - Privacy Policy

Harrison & Clough Ltd. is committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it - When you place an order, or use any online form on our website we need to know your name and other information such as your postal address, email address and your telephone number. By submitting this information you consent to the use of the information in accordance with this Privacy Policy as amended from time to time.

We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the serviceyou have requested, and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

Our group companies and we may wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send e-mail entitled 'NO MAIL' to info@harclo.com. We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send e-mail entitled 'NO RELATED INFORMATION' to info@harclo.com

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send e-mail entitled  'NO INFORMATION DISCLOSURE' to info@harclo.com
If, at any time, you wish to have your information removed from our active databases, please send an e-mail entitled 'REMOVE FROM DATABASE' to info@harclo.com We will take steps to ensure that the information is deleted as soon as reasonably practicable.

2. Sales of Business - In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three months notice of any proposed changes.

3. Updating your Details - If any of the information that you have provided to Harrison & Clough Ltd changes, for example if you change your email address, name or payment details or if you wish to cancel registration, please let us know the correct details by sending an email entitled 'CHANGE OF DETAILS' to info@harclo.com or by sending a letter to Customer Services, Harrison & Clough Ltd, P.O. Box 9, Harclo Road, Aireworth Road, Keighley, West Yorkshire. BD21 4EG.

4. Changes - If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the web site so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes.

How to contact Harrison & Clough Ltd - We welcome your views about our website and our Privacy Policy.  If you would like to contact us with any queries or comments please contact us via the feedback section of this website.



Harrison & Clough Ltd - Environmental Policy

Mission Statement
Harrison & Clough Ltd is committed to operating in a responsible and environmentally sound manner. We recognize that our operations have environmental impacts and we strive to find effective ways of reducing any adverse impacts. Throughout our operations we will regard compliance with the law as a minimum standard to be achieved.

Policy Aims

  • To comply with all relevant regulatory requirements.
  • Aim to continually improve our environmental performance.
  •  Incorporate environmental factors into business decisions.
  • Aim to reduce the environmental impact of activities, products and services.
  • Increase staff awareness and promote good environmental performance.
  • Publishenvironmental policy and other environmental information.

This environmental policy applies to all of our operations including management, office services, delivery and procurement; all employees have a responsibility in their area to ensure that the aims and objectives of the policy are met.

During 2017/18, we aim to:

  • Reduce our energy (electricity) consumption and therefore our ‘carbon footprint’ by 125 tons of CO2 – via the installation of energy efficient lighting.
  • Reduce Packaging as a percentage of volume despatched.
  • Inform all customers and suppliers of our commitment to reducing our environmental impact.

Waste and recycling

Harrison & Clough practices the principles of the 3Rs: -

  • Reduce
  • Re-use
  • Recycle

We will only use licensed and approved organisations to dispose of waste. We are members of the Valpak compliance scheme for WEEE (Waste Electrical and Electronic Equipment).

Overall we attempt to reduce the amount of waste going to landfill.

We aim to reduce the amount of general (landfill) waste produced by improving the current recycling volumes of: -

  • Paper
  • Wood
  • Metal
  • Plastic

Packaging and Paper
Harrison & Clough Ltd aims to reduce the amount of waste packaging being generated. We have worked with our key suppliers to reduce the amount of packaging used without affecting the integrity of the product. Where possible packaging is either reused in-house or recycled through a recognised contractor, which in turn should reduce our obligations under the Producer Responsibility Obligations (Packaging Waste) Regulations 2007.

We are members of the Valpak compliance scheme and:

  • Promote a packaging return scheme – to reduce customer waste commitments.
  • Aim to reduce the use of paper throughout the operation.
  • We reuse and recycle all paper where possible.

We will seek to reduce the amount of energy used as much as possible by reducing consumption, which in turn reduces costs and therefore our ‘carbon footprint’. Harrison & Clough attempts to reduce the consumption of fuel in the following ways:

Vehicles are fitted with tracking devices to ensure that drivers do not drive at excessive speeds and planned routes are adhered to.

Head office sites are controlled by Building Management Systems to ensure that fuel consumption is kept to a minimum. Buildings are maintained in good order and speed doors installed to minimise heat escape.

Appliances and lighting are only switched on when required, and motion detectors have been installed in the warehouse areas to reduce consumption further.

Energy costs are tracked monthly. In addition, we use organisations such as the Carbon Trust and energy consultants to provide advice on energy reduction. We will seek to buy more environmentally friendly and efficient products and investigate alternative and sustainable energy sources.


  • Our vehicle purchasing policy will be based ‘in part’ on fuel efficiency.
  • Drivers will be trained on fuel-efficient driving – to improve mpl and reduce emissions.
  • We aim to reduce the need to travel, and promote the use of travel alternatives such as e-mail or video/phone conferencing.
  • Work with customers and suppliers to reduce the number of deliveries – can consignments be consolidated?
  • We will encourage staff to reduce car usage and make efforts to accommodate the needs of those using public transport or bicycles.

Monitoring and auditing
Progress against these objectives will be reviewed on a yearly basis.

  • Energy consumption
  • Fuel usage – MPL rates
  • Packaging purchases
  • Waste  - landfill
  •  Recycled materials

Harrison and Clough Ltd WEEE Take Back Policy
To comply with the EU WEEE Directive, the UK government has implemented the Waste Electrical and Electronic Equipment Regulations 2006 (Statutory Instrument 2006 No. 3289). Harrison and Clough Ltd is providing a product take back process to cover, treatment, recovery and disposal of all electrical and electronic equipment sold to our customers in the UK. Harrison and Clough Ltd will also provide a take back process for ‘like for like’ electrical and electronic equipment as part of any new sale. ('Like for Like' is defined as any brand of equipment being replaced by new Harrison and Clough equipment providing the same basic function).


Harrison & Clough Ltd - Quality Policy

The company believes that in order to achieve its objectives, the processes and procedures of the business must be embedded and formalised through a Quality Management system. The company has run a formal QMS since 1987 and now operates its QMS in accordance with ISO 9001:2015.

It is the aim of the company to deliver excellent customer service whilst continually developing and improving the process of the Quality Management system.

These aims are embedded in the company’s quality policy which states the company will:-

  • Maintain excellent customer relationships.
  • Understand fully the customers’ requirements.
  • Ensure that all orders are fulfilled to the customers’ requirements.
  • Ensure our people have the skills and resources required to meet the customers’ requirements.
  • Ensure that our facilities and equipment are fully maintained and of the highest quality.
  • Ensure the skills of our people are continually updated.
  • Ensure the knowledge base of the company is maintained.
  • Ensure that the outputs of the business processes are continually monitored.
  • Ensure that the business processes are continually improved.
  • Ensure that the company meets both regulatory and legislative requirements of its markets.
  • Ensure that companies providing services to the business are managed and controlled effectively.
  • Ensure that the interests of parties outside the company are taken into account.
  • Ensure that any complaints are dealt with efficiently and politely.

It is the primary role of the company’s management to show total commitment to both the company’s vision and its quality objectives and to maintain and improve the QMS. To this end the quality policy is approved by the Managing Director. Click here for signed copy.


Harrison & Clough Ltd - Modern Slavery Statement

This statement is made pursuant to section 54 of the Modern Slavery Act 2015 and sets out the steps that Harrison & Clough LTD have taken and are continuing to take to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.
Modern slavery encompasses slavery, servitude, human trafficking and forced labour. Harrison & Clough Ltd have a zero tolerance approach to any form of modern slavery. We are committed to acting ethically and with integrity and transparency in all our business dealings and to putting effective systems and controls in place to safeguard against any form of modern slavery taking place within our business or supply chains.
Our business is in the wholesaling of Fasteners, Fixings, Hand Tools, Power tool Accessories and Consumables. Our customers are primarily independent merchants involved in the resale of the said products, we do not consider our primary customer base to be high risk and therefore we concentrate mainly on our supply chain.

Our Policies
We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. In addition to our company manual, we operate to the Corporate Standards directives required by Harrison & Clough Ltd. For this Statement we highlight our:

1. Anti-slavery policy
This policy sets out the organisation’s stance on modern slavery and explains how employees can identify any instances of this and where they can go for help.

2. Recruitment policy
We operate a robust recruitment policy, including conducting eligibility to work in the UK checks for all employees to safeguard against human trafficking or individuals being forced to work against their will.

3. Whistleblowing policy
We operate a whistleblowing policy so that all employees know that they can raise concerns about how colleagues are being treated, or practices within our business or supply chain, without fear of reprisals.

4. Code of Conduct
This code explains the manner in which we behave as an organisation and how we expect our employees and suppliers to act.

Harrison & Clough Ltd operate a Supplier/Contractor policy and maintain a preferred list. We require employees with the responsibility to arrange supply contracts to ensure they request the necessary information to complete our Supplier/Contractor evaluation questionnaire. In addition, we conduct a due diligence on site and online search to ensure that each organisation has never been convicted of offences relating to modern slavery.

We regularly conduct training for our procurement/buying personnel so that they understand the signs of modern slavery and what to do if they suspect that it is taking place within our supply chain.
We will act if reports are received from employees, the public or law enforcement agencies to indicate that modern slavery practices have been identified within our supply chain.

Approval of Statement
This statement was approved by the Board of Directors on the 16th January 2017.
Signed by Mark Hutchinson  (Managing Director) and  Dennis Whittaker  (Quality Manager)

© 2016 Harrison & Clough Ltd - All rights reserved